As one of the Heating Contractors in Lebanon TN, Rocky Top Air makes service calls to both homes and businesses, providing experienced and professional service with a lifetime guarantee. They work to set themselves apart by going above the competition. For example, they always wear shoe coverings when they walk into a house so they don’t track dirt inside the house. They clean up their work area when they are finished. For safety’s sake, they will check the system for carbon monoxide leaks or gas leaks.
Customer service is part of their job as Heating Contractors in Lebanon TN. When the technician first arrives on the job, the technician will listen to the customer’s concerns about the heating system. Once the technician starts work on the job, he or she will keep the customer informed about what issues they find and how the repair work is progressing. If the HVAC filter needs to be changed, the technician will show the customer the filter so the customer can judge it for themselves.
They also won’t just jump in and do work that the customer has not authorized. They will always explain to the customer exactly what the problem is and let the customer know what their options are. The service technicians have a price list with them, and these prices are all based on a flat rate. Seeing the prices may help a customer to make the best decision for them. Their lifetime guarantee on heating or cooling work is a 100% guarantee on both parts and labor for the next 15 years, which is how long the equipment would be expected to last.
When customers hire Hometown Comfort Heating & A/C, they can be assured that all the employees are covered by workmen’s compensation and that all technicians are NATE certified. All service technicians receive at least 40 hours of additional training every year. Emergency service is available any time, 24 hours a day every day of the week. To help customers pay for the equipment they need, Rocky Top Air has several options for providing financing.
